Terms & Conditions
1.1 Guests may book in advance only. Rooms are subject to availability and the Hotel reserves the right to refuse any booking for good reason.
1.2 Although payment is generally required on departure, guests are be required to provide a deposit on booking.
2. Check-in and Check-out Times
2.1 Guests may check-in at any time from 2.00 p.m. on day of arrival.
2.2 On departure, guests must vacate their rooms and check-out by no later than 10.30 a.m. Failure to do so will entitle the Hotel to charge for additional time.
3.1 Charges will be at the Hotel's current room rates as displayed at Reception and available on request.
4.1 Guests must pay all outstanding charges on departure.
5.1 The initial deposit equal to the cost of your first night stay is totally non-refundable. Anyone wishing to cancel will be given the opportunity to re-schedule your stay with us.
5.2 In the event of you not arriving for your booked stay and not canceling or contacting us, we will charge for the FULL duration of your stay.
6. Right of Refusal
6.1 The Hotel reserves the right to refuse a guest entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, or is behaving in a threatening, abusive or otherwise unacceptable manner.
6.2 We are unable to accept children under the age of 16 years old.
7.1 The Hotel reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner.
8. Hotel Rules
8.1 Guests shall comply with all reasonable rules and procedures in effect at the Hotel, including but not limited to health and safety and security procedures and statutory requirements as to registration.
9.1 Guests are advised that the Stella Guesthouse is totally non-smoking. Smoking is not allowed in rooms or in public areas. Any guests found to be smoking will be asked to leave immediately and subject to a £25.00 room cleaning charge on their bill.
10. Losses, Liabilities etc.
10.1 Guests must report any loss of or damage to their property immediately on discovery to the Guesthouse proprietors, and shall make themselves available to assist with any reports made by the Guesthouse to the police.
10.2 Guests shall not enter areas of the Guesthouse, which are indicated as being closed or private to the public. The Guesthouse shall not be responsible for death, personal injury or loss or damage to property suffered by a guest in such areas.
10.3 The Guesthouse shall not be liable to a guest for any loss or damage to property caused by the misconduct or negligence of a guest or an Act of God, or where the guest remains in exclusive charge of the property concerned.
10.4 The Guesthouse shall not be liable for any failure or delay in performing any of its obligations under this Agreement if the failure or delay was due to any cause beyond its reasonable control, including (without limitation) war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, act of God, failure of power or machinery, failure of or interruption in externally provided services and utilities, and all similar events outside the Guesthouse control.
10.5 Whilst all reasonable efforts have been taken by the Guesthouse to ensure that Bookings made under this Agreement are able to proceed, the Guesthouse reserves the right to relocate any Booking to another hotel of similar size and standard in the locality. The Client acknowledges that the Guesthouse accepts no liability for any loss or damage suffered by or caused to the Client in consequence of the relocation of the Client.
10.6 For the avoidance of doubt, the Guesthouse does not exclude its liability for death or personal injury caused by the Guesthouse negligence.
10.7 The Guesthouse is not liable for any loss or damage caused to a guest's vehicle, unless caused by the Guesthouse wilful misconduct.
10.8 Guests will be liable for any loss, damage or personal injury they may cause at the Guesthouse
10.9 These Conditions shall be governed by English law and you agree to submit to the jurisdiction of the English courts.